Bests & Worsts Reviews from Amazon

The Design Tech Deluxe Remote Car Starter comes with excellent features and a compact remote. The problem is, the item I received did not work. All wires were hooked up appropriately and double check with a test kit. Once hooked up, there was no response from the unit. After hours of attempting to troubleshoot, I looked online at Design Tech's website for local authorized installers in the hopes that they might be able to answer my question. Unfortunately the three "authorized" installers in my area REFUSED to touch Design Tech's equipment because, and I quote "they're too difficult to work with. We haven't had much success." A little alarmed by this response, I attempted to contact the company using their 800 number during their live tech support hours. After waiting 1/2 on hold with no approximate wait time and no end in sight, I hung up and decided instead to return the defective unit back.