Bests & Worsts Reviews from Amazon

I bought this mattress for my daughter and was so excited when it finally arrived. Upon unpacking the mattress I noticed these indents. The note that comes in the box says to allow up to 72 hours for the mattress to decompress so I assumed that sometime within the 72 hours the indents would disappear. It’s been about a week now. You can see in the photos that it creates indents on the top of the mattress as well, making it uncomfortable to sleep on. Wondering if there was an incident in shipping or manufacturing? Either way, I’ll be looking for a replacement.