Bests & Worsts Reviews from Amazon

This kettle is garbage! The lid unglued and flew off and the bottom leaks after 3 months of light use! Both these problems are known defects. I called customer Service, spoke to an unhelpful representative whose remedy was to long and complicated to repeat, and if you need a manager, which I did, you have to wait 24 to 48 hours for a call back! This product sucks! There are better ones on Amazon!! UPDATE: After speaking to a manager for clarification, she explained that Krups does, in fact, have an inferior warranty. They offer no replacement, no refunds, no anything if a product breaks in the first, 3 months, like mine did, or even the first 5 minutes! You're only remedy is to wait 3 to 4 days for a prepaid, return label to be sent via email (that should be sent in 2 seconds, or while you're on the phone requesting it!) Then you have to box it, drop it at UPS, ship it back, wait 2 to 4 weeks, and they promise to fix it and send it back, like anyone wants to pay full price for a refurbished kettle! If they can't fix it they say they'll send you a new one, but the representative didn't sound optimistic. What should their poor customers in the meantime?? I bought a new kettle right here on Amazon, one by a company that offer's a replacement warranty. Which is the industry standard. WHATEVER YOU DO, DON'T BUY KRUPS!