Bests & Worsts Reviews from Amazon

I work with cameras, WiFi, mesh gear, microwave technology, 4G, etc. I stream audio and video and work with complex systems. Every time I read a Ring forum person write in about a Ring issue, Ring never accepts blame. My Ring doorbell signal is less than my stick up cam and it works great. I am on my second stick up cam, and it has serious flaws. Let’s just say, I can push WiFi down my street, but a stick up cam in the same room, as my router, doesn’t get a decent signal! Folks, we have here a company that has failed to get the bugs out of their firmware. The doorbell works fine, the indoor cam mounted in the garage works fine, all my other cams works fine, but a simple stick up cam doesn’t. No Ring, there are not too many devices on my network, I turned them off just to see if your excuse was even viable. Bottom line is your firmware needs work, a lot of work, even your motion detection has issues, video playback has issues and it’s only on the stick up cam. How do I knows this? Let’s just say, when you try one cam, and it doesn’t work at all, you call Ring and talk real tech, they say send it back and get another, that tells me it’s an issue with the devices, especially when the second one starts up fine then begins to have issues. I even borrowed another indoor cam, and tried it, it worked fine. Stop pointing the finger at people who buy this and blame them for its issues. It appears your older generation device stick up cams work better. There is a flaw somewhere in the string of code and every new one going out and getting updates will have these issues. I would have bought several of these, but they don’t work. Thankfully I can fall back on other competitor devices in the mean time till you get it right. Don’t be ashamed to stand up and say you made a mistake, stop saying it’s people’s internet or WiFi strength, maybe your WiFi receiver or antenna in the stick up cams has the issue. I can stream some serious bandwidth at 30fps, and not even lose a frame, but yet a $99 camera can’t even stream 5’ from router with serious upload and download speeds. Like I said before my doorbell works perfect, maybe I should mount a few of them around the house, flush them into a concealment, and disable the button. I bet no one has used multiple door bell and small hidden cams yet. They seem to work great! Why is it I can walk down to my mailbox with a streaming WiFi camera I have, and your stick up cam, and the stick up cam drops out, yet my other camera doesn’t? No it’s not arlo, it’s a simple WiFi based camera. Go figure, I bet you got a deal on some second rate WiFi receivers and board antennas hoping 50% or more worked, just look at the amazon feedback, that should support my argument. That’s all..... After my review was written, Ring tech support reached out to me. Jason, and I spoke for an hour and he gave me a few options. One of the options was to replace my Stick up Cam with the POE Stick up Cam Elite. I was hesitant because I didn’t want to run a Cat6 cable where I had the stick up cam at. He talked to me and asked me to try it. He sent me the Elite version and I tested it. To my surprise it worked flawlessly, so I did the full install. The Elite version allows for much better motion zone control, and since it’s wired to a switch with a POE injector, the activation response is super fast. Because most of the ring cameras are a bit grainy without ambient light or the assistance of additional lighting, I opted to add a dual 500 lumen motion light on my back patio. Walking anywhere near it not only activates the light for a few minutes, but allows the elite stick up cam to get a clear picture. This not only solves my problem, but serves a purpose with the additional lighting. The Elite stick up cam, is the only POE version they make, but if the Ring flood or spot cane POE, I would go with them. My sincere appreciation goes out to Jason, from Ring. He is fast to respond to emails and gets involved problem solving. I appreciate his help and his concern. I will continue my use of the Elite versions as they work for my applications. I still will return the original stick up cam as it didn’t work for me.