Bests & Worsts Reviews from Amazon

Hold on before clicking buy! While this camera may seem exciting, beware that many defective units are being sold and it does not function as advertised. And if you encounter an issue (which is highly likely) customer service won't do anything to help you. GoPro customer service is the worst I have ever dealt with. This could easily be $400 down the drain. I purchased the camera for an big, upcoming trip. The camera worked great the first time I tested it out prior to the trip (no extreme activity). I was very excited about it and bought all the accompanying accessories. The second time I used it on my trip it completely froze up (again, no extreme activity). Anytime I tried to view my pictures it froze and just said "Loading". I needed to remove the battery each time to get it to unfreeze and it would just freeze up again any time I tried viewing the pictures. I couldn't even view the pictures on the capture app. After reading endless blogs and trying every single troubleshooting step (inclucing erasing all my pictures) I spoke with customer service over online chat. My rep, Meryxcel, could barely speak English and proposed the most absurd solutions (like redownloading the capture app) which were very clearly not at the root of the problem. After explaining the problem in great detail and waiting an average of 5 minutes before each response he still thought the issue was with the LED backlight of the view screen. I also explained that I was traveling internationally and needed the camera for the trip I had specifically purchased it for. He offered no flexibility in coming up with a solution saying I needed to mail the camera back first so they could review it and then they would send another one but could not offer neither expedited nor international shipping. My trip would be over before I got the replacement. I requested to speak with a supervisor and Meryxcel ignored the request twice and then told me it was impossible. I was persistent and finally spoke with a supervisor after waiting a long time and still received no further assistance. At a loss, I asked that they send the return instructions. Later that night I received an email requesting my receipt, serial number, shipping address, etc (all of which I had already provided over online chat). I provided it again immediately. No response with return instructions or even a case number. I've emailed 4 times since and it has been 12 days. No response. I have been calling GoPro to follow up and am still waiting for the issue to be resolved. At this point I just want my money back. Save your money while you can.