220
people found this helpful, as of 2023
ranked #139,033 most helpful
out of 571,544,897 reviews
★★☆☆☆
The TV looked good, but died on the second day. LG support is lacking.
I purchased this TV as well as an LG soundbar and 4K Blu-ray player to replace a six year old LG plasma 60" TV that is dying. The TV looks good and was easy to set up including connection to the soundbar. I liked the features, ease of use, picture and user interface and app improvements compared to my old LG. The mounts for tabletop use work, but they are quite minimal. Sadly, this TV started having problems on the second day starting with purple vertical bars on the screen that progressed to multiple color bars ending in no picture or sound. I was on the phone for hours with LG trying to resolve it. Resets and power cycles did not resolve it (not surprisingly). LG's support service is lacking with their referral to non-participating service providers and unreachable providers. After much insistence, my case was apparently escalated, and the issue was to be transferred to LG field support. I was adamantly assured I would be contacted soon on that day. I wasn't. This "support" is unacceptable for this product. The support representatives were friendly though, although the inference that this internal hardware issue might be physical damage as not appreciated (presumably as a way to escape support responsibility). It might otherwise be a good product, but with LG's failure to resolve the issue, I returned the TV and Amazon was good in that process. I do not recommend LG now, particularly if you have to get LG support or service.
UPDATE: I received a second TV from Amazon, and so far (four days), it is performing well. As with the other one, setup was easy. It works well with LG's SK6Y soundbar and SPK8-S rear speakers. Playing a regular Blu-ray disk on the connected LG UP875 produces an exceptional upscaled picture. My original review was one star due to the early failure and LG's pathetic response. I have added a star for the performance so far of this second TV. I am concerned that it might fail later and I have to try to deal with LG again.
August 2018 · Electronics · verified purchase