Bests & Worsts Reviews from Amazon

I love the line trimmer. Not having to mix gas and oil is a big plus. The reason for the one star review is their lack of support. The battery has a BCI feature (battery charge indicator). It did not work so I call support. On hold for 10 minutes with terrible music and an even worse connection so you never knew if you had been disconnected. I decided to send an email to their support group. After wrtiting down all the details I hit submit and was informed it was unable to submit and to try later. I tried two more times with the same results. Now I am on the phone again with similar results as before. If I am on the phone too long again I will pack the whole mess up and return it to Amazon. This is unfair to Amazon and a PITA for me. I am hoping Greenworks corporate sees this and can give me a better solution. If that happens I may up the rating. As of now there are many manufacturers of line trimmer that want my business! UPDATE - After 45 minutes on hold I talked to a live person. Upon explaining that the BCI feature did not work she talked to her manager and came to the solution that since the battery held a charge they would not replace it. This would be like buying a refrigerator with a light that did not come on and being told "it still gets cold so we won't fix the light". Again I hope someone in corporate realizes that customer service has value.