Bests & Worsts Reviews from Amazon

DON'T BUY THIS PRODUCT !!!!!!!!! I purchased this vacuum about 5 years ago and liked it so much I ordered another recently. Hoover must have changed the design on the lever that holds the main vacuum hose to the unit and the same lever is supposed to keep the bag door from opening. The new vacuum that I just received has a lever that does not perform the two functions. it either keeps the hose in place or it keeps the bag door closed. The failure of this lever to perform both functions means you need to keep a third hand available (if you have a third hand) in order to keep the vacuum together while you're vacuuming. Really bad design change. Never had this problem with the same vacuum purchased 5 years ago. Thinking this was an anomaly, I contacted Amazon and they graciously send me a replacement vacuum. I received it today and it has the same problem. The issue is not an anomaly. It seems to have been a very bad design change by Hoover. I contacted Hoover customer service and have yet to hear from them on how they plan to address this issue, or if I need to purchase another supplier's vacuum. I'll update this review once I hear from Hoover. In the meantime, stay away from this vacuum cleaner. UPDATE - Hoover did not respond to my email, so I called them and spoke to someone who simply gave me a contact for a local Hoover Warranty claims repair location. Before lugging the brand new vacuum to the repair center, I called them to describe my problem (with two brand new vacuum cleaners). I'm glad I called. The repair center stated that if I brought the new portapower vacuum to them, there is NOTHING THEY COULD DO TO FIX THE PROBLEM if that is the way the product is manufactured now by Hoover. Wow, who would have expected Hoover to assume their customers would tolerate such an inferior product.