Bests & Worsts Reviews from Amazon

I bought this cooker for my wife a little more than 1 year ago. We had good luck with the first one and based on that experience purchased 4 additional cookers as gifts for family members. Two of the 4 gift units we purchased stopped working inside of 5 months and the manufacturer is not honoring the warranty. After having you jump through hoops sending electronic photos and receipts they assign a "ticket number" via an email that also says someone will be getting back to you. Except they never do no matter how many times you follow up. It's clear that their strategy is to simply ignore you until you give up and go away. With a few minutes research it easy to verify that there are hundreds of complaints regarding this company and their refusal to honor warranties. Wake up Amazon. Unethical companies should not be allowed to continue selling on your site.