Bests & Worsts Reviews from Amazon

The instructions that come with this scale are: 1)tap here, 2)wait until you see zero, 3) stand on scale. The trouble comes at step 1. You can "tap here" all day long and the scale will not turn itself on. The way to actually turn it on is to pick it up, reach underneath, and wiggle one or more of its feet. It's hard to imagine a more fundamental failure of design. Even the crappiest scales on the market can be used without bending over and picking them up. I thought I couldn't possibly go wrong after I saw so many glowing reviews. Turns out I should have read the 1-star and 2-star reviews better. Other people have had this exact problem. The minority was SO RIGHT. I've only had this scale for an hour, but I'm sending it back TODAY. ---------------------------------------------------------------- UPDATE: It is now several weeks later. I received several emails and even a phone call from the company's customer service rep. He wanted to explain a technique for tapping on the scale, and offered to send a replacement unit if that still didn't work. That's really excellent service, right? How many companies would even care? Ultimately, though, trying to correct a product this bad with service that good is just putting makeup on a pig. Look at the guy who left a video review. He practically slams the thing with his heel. Is that a good idea on a piece of GLASS? Should the product be so hard to turn on that you have to have a video to explain how to do it? It didn't take many exchanges until it became apparent what this customer service rep's real agenda was. He asked me straight out, repeatedly, to change my review because "we're a small company, and negative reviews can hurt us." I have also looked more carefully since then at why there are so many positive reviews, and I am suspicous. When I first posted this review, it was marked "not helpful" by one person within hours. Who would have done that? I started looking at the other reviews. It looks like a very few people are VERY interested in leaving positive reviews about this product and the same people like to leave comments on the negative reviews that suggest calling the company. One commenter criticizes a reviewer with the comment: "how about calling the company instead of being negative?" The person who wrote that has only ever reviewed three products on amazon -- all three are scales sold by EatSmart. Who cares so much about a bathroom scale that they would hover over the reviews day after day? Who would be so concerned about whether customers call the company or not? This company is clearly manipulating their rating by directly asking for better reviews, and it's possible they are doing more than that.