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Immense disappointment: Front light hue issue -- Shifts from bluish to tan
Quick backstory. I own a Paperwhite 1, but it's a replacement; the first unit I had boasted mismatched LED lights in the front (of the four at the bottom, the left-most was practically blue), creating a distracting bluish corner. It also had a pinhole in the light distribution layer, which was utterly distracting up close. I bought the Paperwhite 2 day one and returned it the same day. I was in utter disbelief; same issue, one of the LEDs being noticeably bluer than the others.
Flash forward to Tuesday, when I received my day 1 Voyage. While I'm impressed with the weight, general build quality, and evenness of the light distribution, I was really gutted to immediately spot a glaring inconsistency in the hue of the front lighting (see photo attached). It's not a disaster (and let's obviously try and keep this entire review in general perspective), but it's a significant miss when it comes to my expectations as a consumer.
The bottom LEDs all seem consistently bluish, but as the light is spread toward the top of the unit, it becomes tan in hue. This is compounded when the unit is dimmer in a dark room, as it actually affects legibility and contrast. It's further affected by page turns; your eye finishes at the bottom right corner only to jump to the upper left and, at least for me, it's a jarring transition.
The chassis is ok although the reduced bezel makes the unit less comfortable to hold. I purchased the Origami case and while it's my favorite Kindle case yet, it digs into the side of the hand a bit (sharp edges) and adds weight. The micro-etched glass screen is fine. The PagePress side haptic buttons are a disappointment. The forward input is too low, while the reverse input is too high. They're also very difficult to find in a dark room in bed. The Auto Brightness feature is mediocre and I was unable to ever determine if the Night reading (slowly decreases lighting in a dark room) even functioned as intended.
In a vacuum, were the device handed to me free of charge, I'd be impressed. It's certainly the most advanced Kindle yet made. A 1 might seem very unreasonable in that sense. But... Billed as a premium, top-tier, flagship experience (and priced as such)... It's an abject failure in my eyes. And I feel I must give the device so low a score because I want Amazon to either: stop doctoring their promotional photos, or start delivering final products that live up to those ambitions.
Nicole from Amazon CS was extremely polite and helpful in processing my return, but the reality is an exchange would have taken until November 26, long after my case's return window had expired. Outside of a month, Amazon is able to provide refurbished units at their own prerogative, and this return would have taken long enough to let them just ship be reconditioned units until I was as blue in the face as the bottom half of my Voyage. As such, she recommended I refund and re-order, although I'm quite content to only fulfill the former suggestion at the present.
I just finished the RMA and packed up the box. I'll probably fall for all this crap again the next time, but for now I'm unwilling to drop $280 (after tax and case) on something that disappoints me so.
UPDATE PER REVIEW COMMENT: The attached image shows my screen, photographed head-on using an iPhone 5S without flash, in a naturally lit room (light pouring in from a far window). Not a single pixel within the boundaries of the screen have been altered. I simply used an Eyedropper tool to grab a pixel from each of the four corners (I took a sample a little bit in from the absolute edge) and then created a gutter on each size in which that sample was poured in using a Fill tool. The result is hopefully a clearly example of how different a top corner is from a bottom corner in terms of white hue.
October 2014 · Unknown · verified purchase