268
people found this helpful, as of 2023
ranked #102,555 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Broken after one month. Poor customer care.
We loved it at first, but after one month , one of the hinges is broken! They're just plastic. I'm very disappointed, because I think it was very expensive for a lunch box. I hope I can get a replacement hinge. UPDATE: The company will not replace the hinges, even though we've used it just about one month. They'll let us buy new hinges, but say that it's wear and tear not covered by the warranty. I think they must have been bad hinges in the first place. My husband did not misuse or abuse the lunch box. So, a $60 lunch box lasted all of one month before it broke, and the company won't stand behind its product. I'll order the hinges, but they've lost a formerly happy customer. It seems to be a poor business decision to refuse to fix something so small that lasted no time at all.
April 2017 · Sports and Outdoors · verified purchase