Bests & Worsts Reviews from Amazon

I purchased this to replace my Das keyboard which I accidentally drowned in coffee. The product itself is pretty good. The feel is different from the Cherry MX Blue switches I was used to, but not in a bad way. The keyboard is beautiful and I was pleased with the purchase. About a week in, one of the keys started having problems. I contacted Razer support and although I knew the key was defective, I went through the troubleshooting steps they suggested. After a series of emails, they were convinced that the keyboard was faulty and I received an RMA number. I was disappointed there was no cross shipping available so I had to send it back and wait for a replacement keyboard to be sent back to me. I sent the keyboard back and almost a month later, I have heard nothing back. No emails verifying they received it the return or anything. I called them and asked for a status and got transfered a couple of times after which I was told that they did indeed receive the keyboard. The analyst could tell me no more and said someone would contact me with more information by the following day. A day later and still no call, no email, no keyboard. In comparison, I called Das Keyboard since my last call to Razer and told them about the old destroyed keyboard. The keyboard was out of warranty and destroyed by my fault so the best they could do was offer me a discount on a new keyboard. The new Das keyboard is now en route and I am confident it will arrive before I hear anything from Razer. So it boils down to this. I have worked in IT over 20 years. I understand products go bad or arrive DOA, understandable and realistic. But my one experience with Razer support has been one of the worst I have ever dealt with, especially for a premium product. You can have the best products in the world...and I will not argue Razer makes great products (In our household, we have several Razer keyboards, Naga mouses and accessories), but if your service is bad, it comes off bad as a whole. So congratulations Razer, you are the hot girl with the awful personality. I will be using my new Das Keyboard and if Razer ever sends me back my replacement, I guess my wife can have it.