Bests & Worsts Reviews from Amazon

This product looks beautiful and one will be blown away by that. However once you start using it, there are some nasty bugs in this desktop. the touch screen works great untill the mouse pointer on it gets frozen. It happened to me after a few hours of use and the mouse pointer randomly clicks on the screen by itself along one vertical line. You can not do anything else once that happens and forced to reboot. After the reboot the problem re occurs in a few hours. I wanted to return this pc back to amazon as it was within their return period. I called samsung support and the had me do all kinds of system restores and patch updates etc. when everything failed, the sent me a free shipping label and said since the unit is within the warranty they will fix it for no cost. I was tempted by the offer and sent it to them instead of returning the product. Big MISTAKE!! A week later I got a call from a third party repair facility, who said the ps is missing few critical touch screen mouse drivers and would need to be re-imaged. However, the said the re-image is not covered under warranty by samsung and I have to pay for the repair as well as return shipping. I was shocked. to add insult they said I have to give them my credit card number or else they would ship the unit back to me next day. I called samsung and went over the complete chain of command in the customer service, right from associate to supervisor to their manager. No one even listened to me that the product failed their quality check and should be fixed for free.They all were very rude and all they said that its not covered under their warranty and I can read their warranty fine print. I filed a complaing with consumer protection bureau and decided to write this review. If anyone else had a similar issue please post it here and that will help strengthen my case. Samsung has become arrogant and don't care for their customers concerns anymore.