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20-year TurboTax customer refusing to condone Intuit's extortion attempts
Understand that I've used Turbo Tax faithfully, each and every year, for almost 20 years. (I first bought TT in 1994, when it came on a bazillion floppy disks.) But that's all over now; 2014 will be the year I switch to other tax prep software. (Likely, judging from the reviews here on Amazon, any of H&R Block's products will serve me just fine at a reasonable price, and import all my past TT data, too.) While I'm sure the 2014 version of TurboTax Home and Business does work, with all the (appreciated) strengths and (occasionally maddening) weaknesses it's always had, I refuse to endorse Intuit's blatant extortion tactics by purchasing any of them - really, that's the bottom line.
In the past, all TT versions, even the most basic ones, could still prepare and e-file any common schedule - e.g., A/B/C/D/E/F - no matter what your situation was. Maybe the cheaper versions (eg, TT Basic) you got a little less guidance, maybe they had a few less fancy deduction-finding steps - but you could depend on every one of them being able to do its job with no surprises and let you finish and file your taxes. (If your tax situation was truly complex or strange, such that TT couldn't manage it, you'd almost certainly have had a tax pro handling your return anyways.) But that's all over now: for 2014, Intuit has intentionally and systematically crippled each of their products in what can only be described as a blatant, deeply cynical money grab. For example, anyone filing more than a ridiculously trivial Schedule C is now forced into using Intuit's most expensive product (this one). That would be bad enough, but vital knowledge that would clue a buyer into the situation in advance - such that other versions can't handle one of Schedules B/C/D/E at all, or worse, claim they can but then limit it in some ridiculous way (e.g.: crippled so you can't enter business expenses of more than $100!) - well, those salient facts are buried deep in the fine fine print of the product specs. This bait-and-switch ensures buyers of TurboTax Basic and Deluxe and Premier (huh?!! it's called 'Premier' and it can't fill out a basic Schedule C?? wtf??) - well, those folks will have the noose tightened around their necks before they realize they're going to have to cough up more $$$ to Intuit for a forced upgrade - just to complete a return they've already started.
This "profit-first, profit-second, profit-third, oh-and-customer: last" approach really feels similar to the "forced upgrade" tactics that Intuit's been pulling for years with their increasingly bloated releases of Quicken (another product I've used for 20+ years but stopped buying in the last few). As a corporate entity, Intuit's cynical greed makes Microsoft and their past sleazy tactics with Windows and Office upgrades look like a kid bullying his classmates for their lunch money. For me, enough is enough, especially when there are better and cheaper alternatives to TurboTax out there. Goodbye.
December 2014 · Software