Bests & Worsts Reviews from Amazon

I had a problem with the flow of the vaper after running it continuously for two weeks. I deep cleaned it as per the instructions, but I found that it wasn't effective. If you purchase this, Amazon says that it cannot be refunded. It says it can't be returned per the seller. I bought other tops because I thought the dust was getting into the tube. The toppers are 15.00. If you buy the entire glass and top, it is 25.00. I thought I had resolved the issue. I was wrong. A new issue popped up. The machine stopped working, and it appeared that the electrical plug had a short. I tried plugging it into various outlets and could see that moving the plug turned it on and off. Either way, no aroma. Amazon gave me a goodwill refund because the listing did not indicate the item was not returnable. They told me I could dispose of it or donate it. I decided to keep working on it. I also told Amazon that they need to make it known on the listing that the item is NOT returnable. I contacted the seller. Once they discovered that Amazon refunded me, they wanted it back. So is it returnable or not? Maybe it is non-returnable for people who don't complain and accept the auto-generated message. If the unit fails, it is probably best to contact the company directly if you have time on your hands to go back and forth. They should be able to help. I saw other people were paying additional fees for parts after having the unit for less than three months. The company sent me a label to send it back. They didn't try to sell me a WORKING unit. Their focus was on getting the non-working unit back...so maybe it is returnable. My feeling is that the unit has known flaws and the suckers who run and rate the thing with five stars after having it for a few weeks will learn that it won't run for long--and then you have to pay to get it fixed. I found another US-based company (Aromis) that has nebulizers here on Amazon and on their own website--Nebulizers that run for 12 hours, not the two hours that this unit runs. I'd say that Aromis has better machines and they are 10.00 less. Aromis indicated that the electrical plug could go out. I think that is what is the issue with this machine--besides the clogs. I'd try the bent cap just in case dust is the cause of the plug. Organic Aromas has one model where the outlet cap is slightly bent, if you decide to keep buying from them, you might try this. I won't be purchasing anything from this company. When the machine failed, after days of use, it was deemed unreturnable. If this happens to you, don't give away your money. Contact the company. If they can't resolve it at no additional expense, contact Amazon.