Bests & Worsts Reviews from Amazon

Whelp, when you read the reviews here you have to perform mental math. Whats the probability that I will receive a dud? It seemed on the lower side with this product, so I rolled the dice. The package was undamaged and showed up pretty fast. Its super heavy, so you definitely need a buddy. We started in on the directions, and right from the start it was apparent that I hade made a mistake. We had received two "A" pieces and no "B." I was crest fallen, because the pieces seemed to be well made, but without the part "B" I only had a heavy box. I wrote the company, who wrote back asking for all sorts of pictures and proof. We provided pictures of the product, pictures of us pointing to the missing piece, and much more. They assured us that our report was "elevated" to whomever. Its been months and we have already thrown away the giant box of pieces and bought an Ikea bed. All I can do is warn you- I threw the dice and sank like 250 dollars on this brand. They chose to ignore my emails. To them, I fall within an acceptable margin of dissatisfied customers. I guess they did the math and figured out what percentage of us the could take for a ride. Buyer beware.