Bests & Worsts Reviews from Amazon

The Magic Junk/Jack website does not allow you to check online to see if phone numbers for the city you live in are supported by Magic Jack... I found out - after I received the product - during the registration process, that they could not provide me with a phone number for my city. I then plugged a phone into Magic Junk Plus and discovered a radio station broadcasting in the background while I was trying to talk and listen to the person on the other end of the call. I tried numerous phone calls to different people and got the same radio broadcast in the background. From their website (NOT TRUE) "magicJack PLUS service has received rave reviews and many people think it is the best Call Quality they have ever heard. The magicJack PLUS has added High Definition Voice. Best Call Quality and it's FREE." I went back to the website to get an RMA (to return the device before my 30 day "free" trial)... I contacted a Magic Jack site representative using the live chat function on the website and was told I had to pay for shipping the device back and would NOT be reimbursed. Here's the conversation (which went on for over two hours due to the representatives attempting every way to dodge the actual complaint), but I will capture it in a few lines to save time: Dissatisfied Customer: I am returning the Magic Jack that was sent to me... I have the RMA and the return address.... how will I be reimbursed for shipping? Molly: You are responsible for return shipping. Equipment returned without a valid RMA number will not be eligible for the magicJack Money Back Guarantee. Dissatisfied Customer: I have a valid RMA number Molly.... The free trial states "100% risk free - you pay nothing" ... so why am I responsible for return shipping? The magic jack does not work as advertised and there are no numbers for the city I live in...