Bests & Worsts Reviews from Amazon

I purchased a three year warranty on a laptop using the iphone application two years ago, I payed in full with paypal and took a picture of my receipt and sent it along. I then received an email indicating that my account everything was complete in the event that I needed to warranty my laptop. Two years later, when I need to have some minor things repaired there is no record of my receipt on file. Not a big deal because I kept my receipt and resubmitted it. I shipped off my computer as they requested and waited for a reply. A week and a half later I get an email from Debra Canter telling me I need to pay $250 to repair my computer with no explanation as to why. I called the squaretrade people and was informed that because of a crack on the screen bezel (cheap plastic thing that goes around the screen) my computer must have been dropped and my warranty does not cover accidental damage. The other issues were a battery that wasn't discharging correctly and a sticky key in the keyboard. So I cut my losses and told them to refund my money (approximately half of what I paid) and return my computer. Five days later I still had not received any tracking information so I called to find out if it had been shipped. It had not, I called the next day and was furnished with a tracking number and told that I would have my computer back in two days. They shipped it UPS ground and it was not due for six days, then it could not be delivered because they did not deign to properly copy my address. I will absolutely never give these people another cent.