Bests & Worsts Reviews from Amazon

The problem is not with the phone but with the listing and the Seller's description. The description here is for a factory unlocked phone. It is not. Let me explain. There are several types of "unlocked" phones. Each carrier has their own version of this (and any other) phone. These phones have their carrier's software on top of the stock LG software. A factory unlocked phone has only the LG software and has the ability for carrier software to be added. Once a carrier has added their software, the average consumer cannot easily remove that carrier software. While an "unlocked" carrier phone can be used on another carrier (at least on GSM networks in the US), it most likely will not have all of the features of the carrier specific phone - T-Mobile, for example, has the ability to use wi-fi calling (allowing you to get better reception when connected to Wi-Fi and not use minutes). More importantly, carrier phones won't get updates (security patches, software updates and so forth). The three "factory unlocked" phones I received were actually phones US Cellular - with US Cellular software and no ability to get software or security patches unless you are on the US Cellular network - these phones had security patches from December 2016, while the current patches pushed out by the carriers is dated May 2017. Given the current cyber threat environment, having up to date security patches is vital. Phone geeks can "root" the phones and overwrite the carrier software but that comes with the risk of permanently damaging the phone and may keep you from downloading software from the Google Play store. Amazon could solve the problem easily by correctly identifying these phones. In this case, their error cost me $300.