Bests & Worsts Reviews from Amazon

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722
people found this helpful, as of 2023
ranked #19,050 most helpful out of 571,544,897 reviews
★★☆☆☆
Non-standard "USB" charging connection-doesn't fit USB-C
I bought this device for an international trip and it worked wonderfully. The independent lights adjust nicely and I really liked the feature of variable brightness levels. It folded nicely to fit in my backpack and is lightweight. HOWEVER, the description says that it charges on a USB-C port. This is not true. Most of my devices are USB-C, so I have a number of cables, most of which are OEM (not after-market). NONE of my USB-C cables worked on this device! I had to use the cable that came with the device. This seems to me to be a gimmick to make you buy an overpriced non-standard cable in the future whenever the original wears out or you lose it. I thought we'd gotten beyond proprietary charging connections, but apparently these guys haven't gotten the word. Addition to the original review: I got an e-mail from the manufacturer after my first review. E-mail (partial), grammar errors and all: ==================================================================== I am reaching out to handle this for you and hope i am able to win a review delete or update,no matter if you already returned it or not or they have been trashed,please kindly read 3 solutions for you at the bottom of this email solution 1---->>in case you received defective items,if you like,we can ship you a new set as replacement for free ,I will need your current shipping address to post them (no need to return the old items you purchased,absolutely free we will pay all the fees including shipping cost) solution 2---->>in case you are too busy to return them for a refund or missed the return window,if you prefer (no need to return items you purchased),I can issue a full refund to your order through Amazon which the refund will go back to same credit card used to purchase them (you may need to wait about 3 business days before refund hit your account) or we can provide a same value of your purchase saying 19USD amazon gift card codes as refund which we can send over within a an hour after getting your reply solution 3---->>if you already returned them and you have no need for the same item as replacement recently,we can provide a 10USD Amazon gift card codes as compensation(codes could be sent over within an hour after getting your reply ) ================================================================== The item isn't defective - it's intentionally NON STANDARD. It charges, just not with a USB-C charging cable. I could have gotten my money back on this item, but my sense of integrity wouldn't let me. I'm leaving my original review untouched and posting this as additional information for anyone persistent enough to read this far. To the seller - if you make a good product with honest descriptions, you won't need "3 solutions" to lukewarm reviews.
March 2020 · Tools and Home Improvement · verified purchase
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