Bests & Worsts Reviews from Amazon

This has to be one of the worst products Google has released. I am beyond disappointed. I have a 1 gbps Internet connection. I purchased Google’s mesh system just because I like google and the features advertised with the system. My current router worked well and I live in a small, 1500 sq foot house and decided to get the Google system to try it out. I setup the system and conduct a Speedtest and get 60 mbps. I think that there must be some mistake. I go over the whole process again, but I get the same results. I troubleshoot the issue and run a diagnostic through Google’s app, but according to the App... everything is “Great”. At this point, I start to think something has to be wrong with the modem and I plug in a ethernet cable to test the speed direct from the modem and I get 970 mbps. Now I know 100% there is an issue with Google’s system. Now, my last option is to call Google’s customer support. I call them and I do the usual troubleshooting steps you would expect, all of which I already did on my own. When we get to the point that the only conclusion is that the Google system is faulty, the Google tech support starts to make me do things like move the WiFi points closer together or make sure there was a clear line of sight. I live in a 1500 square foot home and this is a mesh system that is supposed to cover 3 times that! Just using one WiFi point should have been adequate. After we ruled out that it wasn’t the proximity of the points, the tech started to say it could be the environment. Then I plugged in the router provided by my service provider and immediately was getting above 800 mbps. Apparently, only the google WiFi system had issues with the environment. I figured I had a rare defective system. After reading some blogs and forums, now I realize this is not a rare occurrence. Many people have this same issue and Google apparently has trained their technicians to blame it on anything except their product. I love google products... this was a very disappointing experience. Please, don’t waste your time or money on this product.