Bests & Worsts Reviews from Amazon

I am disappointed with the customer service, I have been trying to port my number for almost a month now. I will admit that the releasing company (Basic Talk, is less then honorable) But I cannot get any assistance from the Port Team at Ooma. Every time I call the port team, I get what seems to be customer service gatekeepers who act at relays to the port team. Unfortunately these gatekeepers have no skills at problem solving port issues. All that you get is "you know sir, your number can take up to a month to transfer". It is unfortunate. When I ported out my cell phone to a different company and had difficulty they new carrier had a special department that called me and was able to correct the issues within minutes of ending the phone call. They also make matters worse by always trying to upsell me when I call. They need to learn to focus there energy on the task at hand which is completing my port prior to pushing any of their other products. Update: 20171115- it has been 2 months since I have installed the Ooma at my parents home, The customer service team still is having trouble porting over the number. it is clear at this point that the port issue now is in Ooma's hands. My parents previous company has released the number for porting. A customer service manager had stated that she would call me back on Monday regarding this issue, that has not taken place it is not Wednesday night and we are at the 2 month mark. And I do not expect any calls back. Oh and yes, they continue to try to upsell.