Bests & Worsts Reviews from Amazon

I had read most of the reviews and chose this scale based on those reviews. I unpacked the scale and read the instructions to insert the batteries but there were no batteries. I then checked the unit and saw it had two batteries in place but they were mismatched brands. I thought that was strange and then I turned it on and received ERR on the screen. The instructions said to leave it on and let it shut off by itself and then turn it on again. I followed this and again received ERR. I am very disappointed that I received a unit that had obviously been used by someone and it did not work for them either. I will NOT be buying this scale again and I will continue my search. I do not mind opening a NEW product and it does not work but having a company knowingly send an item they knew was used and passing it off as being new is bad business and I will not be buying anything from this company in the future. ***Update*** May 21st I received a phone call from the president of EatSmart (Bill). He requested the details of my problem and requested me to not return the product to make certain it stays out of inventory. He also said he will be sending me a new unit right away. I cannot say enough how impressed I am with the customer support for this company. I initially said that I would not buy anything from this company in the future but with fabulous customer care like this I would be foolish to not buy from them again. I will make another update to this once I receive the new scale. ***Update*** May 25th I received my new scale on May 23rd. It was brand new with the batteries matching and in a plastic wrapper. I opened them up and placed them in the scale and turned it on and it is working. I have used each day since I received it and the unit is working properly and and the measurements are accurate. I wish I could change the star rating to higher but Amazon doesn't seem to let me change it after it was rated. If I were to rate this product again I would give it four stars. It does what it should but seems cheaply made. I would rate the support team a 10 as they truly do want to keep their customers happy.