Bests & Worsts Reviews from Amazon

When it works it is wonderful, unfortunately it doesn't work very long. The first unit failed within a week and Amazon replaced it immediately. Thank you Amazon! The second unit operated perfectly for 5 months and then became very slow, followed by intermittently not working at all. I did multiple resets but never got the unit to operate more than about 10 minutes and even then the speed was never better than dial-up. I emailed Netgear tech support and got a prompt reply explaining the unit only carried 90 days of free tech support but it did give me a number to call. Since it was still within the 1 year hardware warranty I figured I'd call them and get an RMA. Typical call center support I could barely understand with suggestions that it was everything except the repeaters problem. I was offered the chance to buy a support contract several times and I explained that I didn't need tech support I needed to start the RMA process. I know the guy was just reading his check list but he never understood the unit had worked and now no longer did. No, it was not the electrical outlet, nor was the extender moving around my house, nor was it the ISP, ... After stumbling around for half an hour with "support" I finally gave up in frustration. There is no way I would pay for this type of "support". Essentially you are on your own after Amazon's return period is up.