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139
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ranked #217,114 most helpful out of 571,544,897 reviews
★★☆☆☆
RMA after just 2 weeks
Everything about this laptop is pretty awesome. It has good keys for typing, nice screen, and an awesome graphics card/processor. The bad side is that the laptop stopped charging just two weeks after I received it. This laptop lived on a cooler while I had it and temps never went about 76c. The laptop has been out for repairs by asus for more than a month now which is unfortunate. Gaming was good and so were the FPS, but be aware that I’ve seen this problem arise elsewhere with newer asus gaming laptops. If you need a dependable laptop I would look elsewhere or be prepared for a potential rma. -update- The fix by the way was a new motherboard which for a laptop may as well be the entire thing! Never had that happen in all my years of owning 5+ laptops, anyways… I received the laptop back from asus and I immediately noticed that the temps were extremely high 98c+. I contacted asus and they told me that it definitely was repasted with liquid metal. I was quite upset at this point and did not trust asus. I opened the laptop up and guess what, regular thermal paste was slathered all over everything! I promptly cleaned it up and repasted it with thermal grizzly conductonaut in order to bring temps back down to the normal 75-85c which I had expected to begin with. I would have had to rma it a second time for a few weeks to a month to get the issue resolved. Bottom line is if this laptop goes out on you just return it. Also the power brick gets extremely hot like 130 degrees F while playing games so unless you cool that with a fan chances are it’s not going to last! I like this laptop but my friend who got the Alienware r17 with the 3080 has had no issues at all and has it running 24/7. Spend a bit more and get the Alienware trust me. Update- After another month of gaming and running servers it died. The answer was a new motherboard again. Serious quality control issues with this laptop.
May 2021 · Electronics · verified purchase
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