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TV is useless only after 5 months
Buyers Beware!!!! I have purchased this TV in April 2017. After 5 months of casual use of 2 - 4 hrs a day, watching variius cable channels, the tv developed a slight ghost image, displaying a faint outline of a logo of Cable Networks. I have contacted the LG Service Department and they have sent an engineer to inspect the screen. Engeneer diagnosed is as a image burn ( just from casual use !!!!!), And advised me I should contact Customer Service. He informed me that while Image Burn isn't covered by warranty, the Customer Services have a ability to do something as a discretionary service. After prolonged back and forth with LG representatives, I was blutly told that LG will not stand by it's product, and it will not repair or replace it. So basically I have a 3000 USD TV, which is useless only after 5 months. Please do a research before buying any of LG TVs. Poor quality, severe problems with image burn and the company is a absolute nightmare to deal with in terms of repairs. Not only they do not stand by their products, knowing full well they selling a dud, but they also treat they customers with disdain. Based of my personal experiences, and the amount of money this company cost me to date, it is my opinion that LG TVs should be avoided at all cost!!!
October 2017 · Unknown
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