Bests & Worsts Reviews from Amazon

I paid full price for a new device and was delivered a scuffed used headset and controllers. IT WAS STILL LOGGED IN TO THE OLD OWNERS OCULUS ACCOUNT! I tested a few games on his account and it works fine, but has white scuff marks from apparently being bashed into a wall. See pics. Im seeking a partial refund because the device is functional and tbh dont want to wait another frickin month, but my unboxing experience of opening a beat up box, with scuff marks and a dead battery was horrendous. And to top it all off, once i charged it and turned it on, it greets me with Hello Daniel! My name is not Daniel. So pheonixgamer235 or whatever (he looked to be about 11, browser was still logged into his instagram) dont worry I factory reset the device myself and didnt spend any of your parents money on games. UPDATE: no response from oculus support, amazon support has a team setup to handle this apparantly, as i was redirected to them specifically. Was offered 10% I do not feel this is enough. The left controller has been spotty and loses tracking occasionally. Other tha that fully functional, bump it up to 25% and I'll do it but pending more testing I may be fully returning this.