Bests & Worsts Reviews from Amazon

I really am not trying to post a review and don't mind if it gets sent back to me as unaccepted as long as I can get communication to and from Masterbuilt. I've used my smoker 4 times now and have been pleased up until this point...It wouldn't heat up tonight. The display on top works and tells me that it's heating but the element is not heating AT ALL. I've got 40 pounds of brined tuna and 25 pounds of brined bluefish at cost of almost $400. THEY MUST BE SMOKED RIGHT NOW!!! ...but my smoker doesn't work. I'm having a party this weekend and the smoked fish and dips are supposed to be ready for it. I'm more than willing to pay a difference and upgrade my unit to something more durable if that's an option. I have no idea what I'm going to do with all of this fish. To make things worse, I stained my pants while trying to troubleshoot the unit. Please contact me ASAP. If this is accepted as a review I will gladly remove and rewrite it if we can get the issue resolved. Thanks, Rob B