Bests & Worsts Reviews from Amazon

This product is not for everyone and is not excellent but it is passable for the price. I bought these with the intention of listening to music/videos in the shower and to be able to talk to friends when I go on walks. Neither of these are enjoyable with these headphones. Pros: Volume can get loud (not that it has a volume independent from phone's volume, so both need to be turned up) Music comes through clear. Initial setup is very simple. Battery life is reasonable (3 hours of music use according to documentation and I tend to agree) 2000 mAh battery pack is nice. Good support, quick to replace defective unit. Cons: The microphone is a joke. [1] There is little to no sound isolation I had to use the largest ear tips provided and they still feel like they could fall out occasionally. They aren't that bad, but there isn't enough material on the tip to actually grip the ear canal. If the ear buds get unpaired from each other it is a pain to get them synced again. [2] The touch controls are stupid. [3] [1] I bought this and I had support replace it because the only sounds it would pickup were 50-500 hz. I had my microphone echoing in my ears to test, I started loudly and no sound, I stepped lightly and now I heard that. The replacement was able to pickup my voice but it is still REALLY bad. [2] I tried to get this to work for over an hour with the documentation on hand and still couldn't get it to repair. Thankfully I was returning those ones the next day... but the fact that I failed to resync them is depressing... [3] Short tap for pause/play. long tap for Google Assistant? Why is this a thing which is seen as more important... Volume control 3 second long press, volume increasing/decreased every 1 second there after. Despite being... water proof... in the shower the video or song I'll be listening to is constantly being stopped by Google Assistant with no efficient way to get back to my content. --- Update I was contacted by the company who offered to replace the headset with a non-functional mic for free and offered to refund 10% of the cost. This is good customer service and I appreciate this effort. However when I received the new device, while I did get the microphone to connect to my phone for a little bit, it is unreliable. This tells me the product is not good and not worth trusting. FURTHER! After 2 months of use, the headset's media control rubber cover started becoming disconnected (See pictures). This has exposed the circuit board underneath. If it were not for the reasonably good audio, functional Bluetooth and relatively good battery life, I would be giving this a 1 star despite the amazing customer support as this headset is just too unreliable for me to recommend.