Bests & Worsts Reviews from Amazon

I could not be more disappointed, and I'm disappointed I have to say so. I have a year-old achilles tendon problem - I've worked with PT, dry needling, hot & cold therapy, a professional hockey team doctor, and still am gimping around - and I also have mild plantar fasciitis. So I was excited to find this product, and all the reviews made it look so attractive. I measured, confirmed on the web I measured appropriately. I ordered the product, it arrived promptly. No instructions; the product arrived in a ziplock bag in the box. Uh, OK, well, I can use the web for that - so I looked up the pictures on Amazon to make sure I was wearing it correctly. The one day I wore it for 2.5 hours, my plantar fascilits was the worst it's been in months. I had to ice it four times to finally be able to sleep that night. So when "Jennifer" sent her email message about how "they're a small company depending on feedback," and if I had any questions to be sure and ask, I responded in email with the problem I was having. No response. When she sent her second message asking for feedback, and saying they were always there if I had ANY questions (except apparently mine?) I realized she was a bot. No wonder there are so many people posting feedback and saying this product rocks. Well, it may rock for a lot of people, but sadly not for me. It didn't offer support for my Achilles - I've got better support from other products (that also didn't help me, sadly) - and it made my heel hurt more. It also was much too tight on my leg. Worst of all, they claimed they would be responsive to any questions, and they weren't. Really unhappy. Not real clear what that 6 month warranty does for me, since there's no documentation in the package, but it's sure not customer satisfaction. I'm sure my review doesn't really stand up against the 650 happy customers, but I'm super bummed. And I'd love to have a chat with "Jennifer" about what the customer satisfaction warranty covers. UPDATE: Received response from company after posting this feedback. I re-sent my original email describing the issues I had, and received a response from the vendor offering to send me free a different size, which I rejected, then a refund if I removed this feedback, which I wasn't comfortable with, then a partial refund as Amazon would not allow a full refund - they charge a return fee? - and the vendor said it was out of their hands. Contacted Amazon Customer Service directly at the vendor's suggestion and was provided with a full refund.