Bests & Worsts Reviews from Amazon

Nice garland. Last year I wanted these, but they had run out . This year I ordered 4 of these at the end of October to make sure I got them before Christmas. No issues - got them = life is good. The problem came when the holidays rolled around and I unpacked the items. Three were great; one had no lights. I mean, they made the product and didn't put any lights on the garland. OK, no biggie, let me return this one. Wait: just discovered that Amazon's return policy is 30 days, and I have missed the date by three days. It doesn't matter that I didn't open the box until today. OK, I am sure that National Tree would be kind and replace the product. After all, it's pretty clear that this one slipped through the cracks and they made a mistake. It happens. Call National Tree and wait on hold for 18 minutes. Finally speak with Renee, a customer service rep. The paraphrased conversation = "Sorry that we made a defective product that wasn't created as promised. It's nice that you bought our stuff, but you are out of luck. Merry Christmas." Lesson learned - ALWAYS open your stuff and check it immediately when you receive it. Thanks, National Tree and Merry Christmas!