Bests & Worsts Reviews from Amazon

Really wish I could give negative stars. I work in home automation and unfortunately cannot afford the products my very very well off clients can. I thought this would be a decent product, and since I program things such as Lutron, Savanat, Crestron, and Control4, that this would be no problem. What a disaster. Customer service is an absolute joke. When you finally get them on the phone, no one there has any idea what they are doing. they DO NOT support Lutron as advertised on their website, they DO NOT support Somfy as advertised on their website. Who knows how many other false claims they make. I even got William Wong (the head of their remote department) on the phone, and not even he was knowledgeable about the 3rd party products they claim to be compatible with. So then I was forwarded to his boss...and not even he knew how to answer my question, and was very very rude... I decided, enough is enough, I want my money back; thy would not reimburse me.... Mind you, this all took weeks and countless hours sitting on hold while they scrambled to find answers. So now I'm essentially saving myself the use of my Roku remotes by owning this piece of garbage. It doesn't do any of the home control I want it to, it is clunky, has random buttons assigned as factory defaults. And if you have 2 hubs (they sent me a 2nd free one for leading a conference call with their engineers about the difference in Lutron products... that actually happened haha) the Hubs DO NOT speak to on another, so guess what they recommend you do, buy a 2nd remote. Just absolutely disgraceful. I will never buy anything Logitech and I have been talking my customers out of that too, I recommend you stay far away from anything they sell.