Bests & Worsts Reviews from Amazon

We bought this item directly from Amazon. We received it and it looked and worked great. My wife noticed that it often shut itself off while she was using it. We missed Amazon's return deadline, so we returned it back to the manufacturer. A couple of weeks later, we received a letter from the manufacturer stating that the product was counterfeit. Amazon, to their credit has offered to give us a full refund. Babyliss recommends using only authorized dealers, of which at the time of writing this review, Amazon is not.