Bests & Worsts Reviews from Amazon

Purchased two units approx. 6months ago. After about 4 months both cameras needed to be charged. One of the cameras charged fine but the other would not charge at all. I called Arlo customer support (which I don't believe is in the US) and they had me switch the battery in the one that camera that charged into the other camera and it still didn't work. Arlo then transferred me to 2nd level support who logged on my computer remotely (which I regret now) and said that my wifi was compromised and wanted to charge me $99.00 to fix. When asked why the other camera is working fine they said it was just a matter of time before it stopped working as well I have spoken people who have verified that this doesn't sound right. So for the last two months I have one camera that works fine and the other is dead.