Bests & Worsts Reviews from Amazon

This printer is simply a nightmare. I purchased the first one in late August 2018. (You need to purchase a separate drum unit, close to a hundred dollars, in addition to a toner.) The printer, as soon as I turned it on, claimed it had a paper jam. One week spent trying to resolve "paper jam" in a machine that had never printed a single page. After trying to reach the customer center for two days, I found that the machine was defective. OK. I was told they would send me a second machine. The second machine arrived after nearly two weeks, which I couldn't really blame Brother for as there was a hurricane, but the customer center had given me a specific date on which I could expect to have the new machine and did not reach out to me until I called after a week from the date. The second machine, during the test print, decides that the toner is not genuine. Of course, I've installed a brand new genuine drum unit and toner. After I reboot the machine, the printer now says there is no toner. I tried reinstalling the toner for thirteen times, and the only message I get is NO TONER. I HAVE INSTALLED THE TONER AND THE DRUM UNIT IN THE PRINTER AND THE PRINTER TELLS ME THE CARTRIDGE HAS NOT BEEN INSTALLED. I just don't know what to do. It's in the middle of September, and I have hundreds of pages to print every other day. I am going to the library to get all my papers printed, multiple times per day, while two defective machines sit glumly in my poor graduate student's abode. Should have gotten an inkjet printer from Target. I am convinced I am getting punished for assuming that a broke graduate student deserves to have a fancy printer. DON'T WASTE YOUR TIME AND MONEY. GO HP.