Bests & Worsts Reviews from Amazon

Had the mower for roughly 5 months. Was purchased right before winter so this was the first series of times using it. First month or so, it worked great. Then it wouldn't power on at all. I called customer service and spoke with a rep who gave me a few troubleshooting steps and deemed that it would have to go to a service center for repair. This is where EGO's customer service failed horribly: 1) The first rep told me to contact my nearest Lowes for repair as that work with a 3rd party. When I called Lowes, no one over there had any idea what I was talking about. 2) I called back EGO and spoke with another rep who mentioned that Lowes no longer offers that assistance, and then was told the nearest repair center was 45 minutes away. When I mentioned frustration about driving and the drop off, I had him double check the repair location. Surprise surprise, they no longer offer service as well. I was THEN given another address an hour away for dropoff. When I called that service center, I was told that they have been receiving ALOT of EGOs, all with the same power starting issue. They try to repair it but almost all the time EGO ends up shipping a replacement 3 WEEKS LATER. 3) I called back EGO and demanded that they skip the service call and just send me a replacement unit. I asked for it to be escalated. I was told by Chitrica that they do not have any more of that model in stock at the moment. I demanded they send me an upgraded model based on the terrible customer service I received. Response was that she would have to check with her supervisor and get back to me. No call for 24 hours. 4) I called back again today and spoke with Binki. She read through my support ticket and said that they can grant a replacement unit without having to go through the support call. I asked to check inventory as the previous person told me they had none. She put me on hold and then confirmed they don't have inventory and expecting a shipment in a week and she can update me then. Again, I've asked to speak with a Supervisor/Manager and "I'll expect a call back in 24-48 hours". Trust me on this, you do not need a headache with this mower and customer service. This brand breaks ALL THE TIME and their customer service is the worst I've experienced in a very long time. Wish I could get my money back and forget this dumpster fire.