Bests & Worsts Reviews from Amazon

Unquestionably, LG OLED TV’s have the best picture quality available today. It is also the most unreliable TV I’ve owned. Six weeks in, it won’t turn-on. A slight flicker for 1 sec., then it dies. LG support sent a local repair person 4 days later. He did many tests, took it completely apart, and after a conference call with his boss & LG, he replaced the main board. It worked perfectly. The follwing day, the EXACT same thing happened. I called LG again, waited on hold for a long time again, and they told me to wait for another call from the local repair company. Three days later they called, but were in dispute with LG as to what to do next. Great — my $3200 TV sits dark... Talking to the very experienced repair technicians, OLED TV's have more service calls than LED/LCD TV's. They strongly recommended buying the extended warranty. They are SURE my set needs a new, expensive OLED panel. The rejection rate during manufacturing is high, one of the reasons OLED TV's cost more. LG insisted they replace the main board again, and I have to wait for another one to be shipped to them. The repair folks are certain this will not work, but LG will not authorize a new screen... The customer is the victim. Week 3, TV is still dark. Good thing I kept my reliable Panasonic LCD TV... UPDATE: 63 days in, I called Amazon out of desperation for a $3200 TV that doesn't work. They got LG on the line, and insisted they make this right by the customer, as Amazon endeavors to do... LG wouldn't budge, claiming I cancelled the 2nd repair effort! An absolutely ridiculous assertion — I don’t know how to do that, and why the heck would I? Why didn't LG COMMUNICATE with me -- perhaps ask why I'd cancel warranty service?!? A very frustrated Amazon Mgr. finally gave-up on LG (take note, LG blew-off Amazon, the biggest retailer of LG Electronics in the US). Amazon then called the actual seller, an electronics store in NYC. Between the seller and Amazon, they agreed to come get my defunct TV - with a full refund! Four days later, a team of two came to pack-up my TV and take it away -- I did not need the original box. The refund took only 24 hrs. I spent a total of 90 min. on the phone — Amazon comes-through again -- the pinnacle of customer service. LG? There wasn’t any urgency to fix my new, expensive TV. It was as if they were experimenting on a fix, with telecons w/LG Tech Support in Atlanta from my bedroom. If it weren't for Amazon, how long would I wait to get a functioning TV? What confidence would I have in it moving forward? (Not much). You make the decision. The professional repair technicians, who perform warranty service on all TV brands, claim OLED panels don't last as long as LCD panels. The supporting electronics are immature -- the technology is still in it's infancy. All large OLED panels are made by LG -- every OLED TV on earth has an LG panel. Sony just released their 1st OLED TV, with Sony-designed and built electronics. If you insist on OLED, try the Sony, and get the extended warranty! What was my replacement TV? A high-end Sony 930E LED/LCD TV. For HDR, it's much brighter, an improvement on OLED. For blacks, it's a slight step backwards, but it has the deepest, most even blacks I've seen on an LCD TV. Evenness of illumination isn't quite as good, but it's so minimal we don't notice anymore. Overall, the picture is 90+% as good as OLED. After 3 months with the Sony, I've finally stopped worrying about whether or not my TV will turn on...