Bests & Worsts Reviews from Amazon

My $1000 screen cracked while we were watching TV. Been hung up close to a year and it cracked just before the warranty expired. SAMSUNG repair center stated as point of impact AS THEY ARE TOLD to by SAMSUNG . They cant prove how point of impact differs from non point of impact for glass and neither can anyone else. Glass on fracture shatters due to stress/strain /impact etc. Stress/strain would be the manufacturer and point of impact would be customer. So to pass the buck they classify all load failures are impact . I see this common issue among many SAMSUNG TV owners. I work as an engineer and my initial assessment tells me the thin plastic bezel at the back is the root cause of the issue. The glass is fixed to the bezel and any twisting /load on the bezel fractures the glass that is glued on. I checked LG models, and the units are protected by heavy thick bezel with reinforced rib design. That in itself tells me manufacturers know about the issue and they are the poor suckers like us are going to end up footing the bill for a poor design by SAMSUNG. GOOGLE search shows thousands of folks having issues and complaining to BBB. Unfortunately SAMSUNG has poor customer service rating of 2/5 on customer satisfaction sites so that shows how they deal with customers when it comes to resolving issues. Buyer Beware of SAMSUNG.