Bests & Worsts Reviews from Amazon

I purchased this grill in November of last year and absolutely fell in love with it. Great for smoking, grilling, everything. Easy to keep clean. I own a local catering company and even spoke highly of this grill in a magazine article published in my hometown about home grilling. Then, about a month ago, I ran out of pellets while starting up the machine. I added pellets, switched it over to feed and waited to hear the pellets feed. Once they did, I cranked it up and went into the house to prep the rest of my meal. Luckily, I had a window above my sink and saw the over-abundance of smoke. I rushed outside and smoke was pouring out of the spout near the drain bucket. Foolishly, I opened the lid and the entire grill exploded in flames, singeing my arms and face. As the unit was under my soffit I acted fast and had to drag the unit away from the house without burning myself further. I watched as the paint bubbled and flaked into the air. This wasn’t really the worst part. I dutifully took pictures and called the company the next day. After being redirected to a warranty claim form I was emailed a week or so later. The company claims that, even though I know my unit was cleaned regularly and wasn’t even old enough to have a big enough buildup of any debris for this to happen, their unit wouldn’t have caught fire like this and the finish isn’t covered under warranty. The finish. On the grill used as directed. That turned into a burning fireball against the side of my home and burned my hair and skin. Wasn’t covered by warranty. Now I have a rust box. And a story for anyone that considers buying Camp Chef. This is one of 4 Camp Chef grills I own, but will never buy another one. Thanks for letting a fella down, Camp Chef.