Bests & Worsts Reviews from Amazon

We love the grill so far. However the ceramic inserts came with chipped edges out of the package. For a product this expensive I expect any damaged parts to be replaced. I sent pictures of the damaged parts to Kamado Joe the same day we received the grill. We have been ignored for weeks now. Due to this I can't recommend this brand. I would tell prospective buyers to go with the green competitor instead. The performance of the green egg seems to be equal for about he same price. If they don't ignore their customers, they might have an edge. Thanks for nothing Kamado Joe customer service!