Bests & Worsts Reviews from Amazon

I purchased this bike for my wife for Christmas, along with the in home installation and 3 year service warranty - in total close to $2000. We received the bike 1 week later, and the installers had it setup in a few minutes. Wow! We were excited! I was happy to see the bike connect to my secured WiFi network (given the comments I'd read about this issue), and completed the firmware update. I then started the incline calibration. The bike moved to complete incline position, stopped, and then started moving to complete decline position. When it reached this position, there was a loud pop (like an electronic component exploding) and a large spark shot out the side of the unit. It has been in the full decline position since, and does not work. Customer support was responsive, and offered to send replacement parts (which currently are, and have been, out of stock). Given that we spent close to $2000 on this product, and the nature of the problem, we asked for a replacement bike. But, that's not ProForm's policy. Now we have to wait for the replacement parts and a service call to see if this bike actually works as advertised. Unfortunately, this will be well past the 30-day warranty. It's unfortunate that a company is comfortable putting their customers in this position. We'll see what happens.