Bests & Worsts Reviews from Amazon

I am a big coffee person. I bought SMEG as I loved the look and design but it has significantly disappointed me . I thought the design would equal quality. but it has a carafe with cheap plastic parts that break very easily During my warranty period, the carafe broke (not the glass part, but if you can see online, there is a cheap plastic part that is attached to the carafe which is very flimsy. My entire machine was under warranty so I called customer service, what a joke. It is not SMEG but a third party, who asked me to send in documentation of the serial number, date of purchase, Amazon order etc. I did all said things. After I spent an hour sending in documentation, I heard from the outsousrced customer service I would receive a replacement carafe. THREE WEEKS later and didn't hear anything so I called again. Now the customer service just told me (only when I called) that SMEG says they are 'out of stock' and sorry whenever they get them in they will send a new one. It's been 3 weeks without fresh coffee and I am getting a run around. I would not recommend this coffee maker as the customer service is not honest and they do not honor the warranty provided, plus the coffee maker is cheaply made with plastic parts for the main carafe. A coffee maker at this cost should perform better. And do not believe the one year guarantee as they will not honor it.