Bests & Worsts Reviews from Amazon

My grandmother loved this at first. It was so stylish, like her own personal hot rod. It worked well, the height was adjustable. Had a good number of nice features. Plus, the manufacturer claims it has a 5 year warranty. Fantastic! When it broke we thought, no problem, we can just contact Drive's customer service and they will send us a part... WRONG I spent about 3 hours dealing with their customer service, just trying to get the correct part. Turns out, they only have full kits. That's fine, but they also can't guarantee that the part I need (brake cable wire) is included in this kit. Plus, the kit costs $50. That's right! Even if under warranty, you cannot get replacement parts from the manufacturer for free. They told me the only way to get this part at no cost is to go through the repair center at the place you originally purchased this. Amazon of course does not repair these items. The next option is to go to another supplier, like a small medical shop. Ok, fine. But they need a serial number to be able to get the part at no cost, and to provide the labor, which, unless microscopic, these walker do not have. Bottom line is that even though it was a good walker for a little less than a year, if you buy something with a warranty, you expect to be able to use it for the warranty period. This item does not last, and the warranty is impossible to use if purchased on Amazon. Do not buy this walker.