Bests & Worsts Reviews from Amazon

I want to like this router, but it has major disconnection problems and netgear support is terrible. The router was working well for a little bit more than a year and is coupled with a netgear dual band extender. Good speeds throughout my house, with lots of configurations options. Then, it just starts dropping wireless connections. I know when it drops because I get an email from our connected thermostat saying that it doesn't connect to the internet properly. A reboot of the router brings the connections back, but it's been happening every couple of days. Tried a firmware update and complete factory reset, still having the problem. All of this might be enough to give it a pretty bad review, but then I talked to netgear support and it simply got terrible. Apparently these devices only come with 90 days of technical support. After that, they don't even want to talk to you, UNLESS YOU BUY A SUPPORT PLAN! It's ridiculous that they want you to buy a support plan for $90 to get problems with their device. If I'm going to spend $90, it'll be to buy a router from a different company. Put simply, they don't stand behind this product and try to extract more money from you. They don't even seem apologetic about it. I'd stay away from this product. Netgear products have a good reputation and it worked fine when it was working. However, I'm now faced with troubleshooting connection problems with no help, trying open source firmware, or getting a new router. A high end device should work better than this.