Bests & Worsts Reviews from Amazon

I have had problems with the Ring Video Doorbell Pro from day 1 ... it's now day 35 and counting. Video often froze, sometimes nothing more than a black screen ... so rendered the unit pretty much useless. Tech support was fairly responsive but seemed to go through a generic troubleshooting list when giving me things to check. The doorbell was always less than 15 feet from my router. WiFi signal strength and speed was well above what was required. At Ring support's suggestion I switched from 5GHz to 2.4GHz, reset the unit several times, added a Ring Chime Pro wifi extender (they provided) but if anything the problems seem to have gotten worse. I've been asking if it could be a defective unit ... yesterday Ring support concluded it may in fact be defective and is sending a replacement. I will update this review depending on what happens after I replace my current one. Too bad as I have otherwise had good experience with Stick Up Cam, Solar Panel and two Chimes that I installed around same time frame.