Bests & Worsts Reviews from Amazon

I paid for the Pogo Plug device and hooked up a hard drive. Twice it has erased all the files on my hard drive. I am unable to edit any files on my pogo plug hard drive such as disabling collaboration. I was told by customer support this had to be done on the web browser, it still didn't work. Finally customer service told me I had to purchase their software to edit my hard drive files. I was never told this when I purchased the device. I was told I could make a one time purchase and have my own cloud for life and with no additional charges. The web site is the most unfriendly user website I have ever encountered. Nothing is intuitive. They offer software and don't explain what the software will allow you to do. I can put files on my pogo plug hard drive and access them from my iPad and a web browser, but the main reason I did this was to allow my family access to my photos. Granted I can erase all the files from my pogo plug, but I can't edit permissions. What they really want you to do is buy cloud storage, buying the device is to suck you in to buy additional storage or software. Buyer beware.