Bests & Worsts Reviews from Amazon

I ordered this chair and when it arrived theLa-Z-Boy Delano Big & Tall Executive Bonded Leather Office Chair - Chestnut (Brown) box was not damaged at all. Every wooden leg on the bottom of the chair was off. Screws were pulled out and stripped. The vendor kindly allowed a return and shipped another chair just like the original. I packaged the first chair back up and took it to a UPS drop off. The replacement chair arrived today as promised. Upon opening the box I immediately checked the base first and...exact same situation with wooden legs separated from the metal base and screws stripped out. I have requested a full refund and now have to box this chair up and send back before I get my refund. I hope your experience is better than mine. The chair itself is beautiful but the quality certainly seems to be missing with the construction of the chair. Not what I expected from a LA Z BOY chair at all.