Bests & Worsts Reviews from Amazon

When I first got my brand new Kindle Fire HDX 7", I LOVED it!!! That was until five months later when the entire left side of my screen started flashing blue whenever I used my Kindle, then it became a nightmare and dealing with a return with amazon was a bigger nightmare!!! I had never had a problem with amazon before, so I never had to return anything, so this was my first return. Amazon decided to send me another Kindle, it turned out to be a refurbished one and it had the exact same problem as mine did (as I discovered after turning the Kindle on), so that one had to be returned also. So Amazon sent me another Kindle, (it also turned out to be a refurbished one too and had the same exact problem as the first two Kindles, as I discovered after turning the Kindle on)!!! I don't know what upset me more, the fact that Amazon sent me refurbished Kindles to replace my brand new one or the fact that they hadn't even checked to make sure that these Kindles worked properly!!! Well, anyway...as you can probably guess, I have been on the phone with Amazon nearly every other day telling them what is going on and that their products aren't working and that I need to send them back. Well, on top of everything else, they completely mess up the mailing labels and send me someone else's mailing labels, so I have to call the back and have them send me the right mailing labels. Well, I get some mailing labels, but it is a complete mess and after everything is said and done...I have spent more hours than I wish to admit on the phone with Amazon in 2 1/2 weeks just trying to get this whole mess cleared up and it still isn't cleared up. I feel like I have to call them to help them fix their mistakes on my account, because they seem to be making a lot of them and they aren't fixing them on their own...and I am constantly double checking to make sure that they have done it because I have no faith in their abilities now. Oh, and they told me the reason that the blue screen happens is because people download apps that don't come from the Amazon store, I only download apps from Amazon...I wasn't aware you could download anything other than Amazon products on a Kindle? All I know is that this experience has been a HORRIBLE one and I don't wish to experience it again and don't wish it on my worst enemy!!! And Amazon's excuse for their horrible customer service was, "Well, this is what happens when you shop online!"