Bests & Worsts Reviews from Amazon

3 months into owning this device the rain gauge quit registering and 6 months in the display had horizontal lines. After trying multiple times and being in call queue for 10 Minutes (Validated with call duration timer), tech support was nice and not rude, but not really helpful. I was told there were issues with the display and to send it in for RMA. No problem, I'm not thrilled but sometimes you get a lemon.... Then I discovered that they do not send any shipping label and it cost me $35 to send it back! This was FedEx ground and the cheapest with a tracking number. So, my $285 purchase just now turned into $320. I called to complain about this and I was told that this was their policy and it was posted on their website. I will take the blame for not looking, however, I don't buy products assuming they will break so I didn't consider looking. I feel like the warranty period should cover shipping. I paid for the item, I should not have to pay "X.XX" plus whatever to get my item back in working order when it was a manufacturer defect. I would not have purchased this product at $320, however, now I am forced to pay this to get a working product or just throw $285 in the trash. If I have another issue, I will not be sending it back again.... I can't afford to and part of me wonders if that is not the point. I gave 4 stars for ease to install as it genuinely wasn't hard to get going , I gave 3 stars for easy to read as you could see what was going on, however, the display did have lines. I gave 3 stars as everything but the rain gauge was reporting correctly. I gave one star overall as I consider the support extremely important. I held off writing a review to give this time to burn in, now that it has, I'm glad I waiting to post. A customer is most frustrated and concerned when a product fails, however, this is when a company shows who they are. Good support can make a crazy loyal fan or it can make someone never buy again and tell anyone who will listen the same. I wanted to like the product and be a loyal fan. I was really wanting to buy a WS-2902 for my father as well so he could enjoy just being weather geek with his friends at their morning breakfasts, but I will not be buying from Ambient Weather. I hope this helps you to make a more informed decision. More than that, I hope someone at Ambient Weather reads this and, rather than seeing another disgruntled customer, they take a bit of time to re-think their policies.